CUSTOMER FAQ

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 A:
At Grit and Grace, each order is thoughtfully processed and carefully packaged before it begins its journey to you.

• Order Processing Time
   
  • Standard Orders: 2–4 business days
     
  • Customized or Limited Edition Pieces: 5–7 business days
    (Excludes weekends and public holidays)
     
• Shipping & Delivery Time (after dispatch):
   
  • Metro Cities: 2–4 business days
     
  • Tier 2 & 3 Cities: 4–6 business days
     
  • Remote or Rural Areas: 6–9 business days

You will receive a tracking number via email or SMS once your order is shipped. Please note that delays may occur due to weather, courier disruptions, or peak festive seasons — we appreciate your patience and understanding in such rare instances. 

 A:
Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing:

• Your tracking number
   
• The name of the courier partner
   
• A direct link to track your shipment
   

You can also track your order using the courier’s official website by entering your tracking number.

📩 Didn’t receive your tracking info?
Please contact us at gritandgrace.in@gmail.com if you haven’t received tracking details within 5 business days of placing your order.
 

A:
We deeply value the trust you place in us, and every Grit and Grace piece is quality-checked before dispatch. However, if you receive a product that is damaged, defective, or not what you ordered, we’re here to make it right.

To initiate a return or replacement:

1. Contact us within 48 hours of receiving the product
    
2. Share your order number and clear photos/videos showing the issue
    
3. Wait for a response from our team within 2–4 business days
    
4. If approved, we’ll guide you through the return or exchange process
    

📩 Email us at gritandgrace.in@gmail.com
Note: The item must be unused, in its original packaging, and returned only after receiving approval.
 

For full details, please refer to our Return & Refund Policy.

A:  

We accept all major online payment methods, including credit cards, debit cards, UPI, net banking, and digital wallets.

All transactions are processed through secure and encrypted payment gateways to ensure your information remains safe and confidential.

💡 Please note: We currently do not offer Cash on Delivery (COD).

A: 

We’re here to help with any questions, concerns, or feedback you may have.

You can reach us anytime at:
📧 Email: gritandgrace.in@gmail.com

Our support team is available Monday to Friday, 9 AM to 6 PM IST, and we typically respond within 1–2 business days. 

For faster support, please include your order number (if applicable) and a brief description of your query.

A:
Yes, all our crystals are 100% genuine, ethically sourced natural stones. Each piece undergoes a careful energy cleansing process to ensure it carries positive vibrations and aligns with the mindful intent of our brand.

We believe in the authenticity and power of natural crystals, and we craft every item with respect and intention to support your mindfulness and spiritual journey.

 A: If your order is delayed beyond the usual delivery time, please contact us with your order number. We’ll coordinate with the courier partner and provide an update or resolution. 

A:
At present, we do not offer the option to include a personal note with your order. However, we are always looking to enhance your shopping experience and may introduce this feature in the future.

If you have any special requests or messages, feel free to reach out to us at gritandgrace.in@gmail.com, and we will do our best to assist you.

 A: You can visit our “Your Crystal Guide” guide to explore crystals based on your intentions — like peace, clarity, love, or protection. Or feel free to reach out for suggestions!