Refund and Return policy

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Effective Date: 27/08/2025

At Grit and Grace, every piece is designed and handcrafted with precision, intention, and deep respect for quality. We take pride in curating products that are not only aesthetically refined but also meaningful in purpose and energy.
This Return & Refund Policy explains the conditions under which you may request a return, replacement, or refund for purchases made through our website.

• Due to the handcrafted and energetically-sensitive nature of our products, we do not accept returns or exchanges for:
   
  • Change of mind
     
  • Personal preferences
     
  • Sizing issues
     
• We encourage you to read product descriptions and care guides carefully before purchasing.
   
• Exceptions: Items that arrive damaged, defective, or significantly different from your order will be addressed with care and fairness.
   

To qualify, the following must be met:

• Notify us within 48 hours of delivery
   
• Item must be unused, unworn, and in original packaging
   
• Provide clear photo or video evidence of the issue
   
• Ship the item only after written approval from our team
   

Note: Returns that do not meet these conditions may be refused.

We cannot accept returns or replacements for:

• Minor imperfections or natural variances in color, texture, or crystal shape
   
• Custom-made, personalized, or limited-edition items
   
• Sale, clearance, or promotional items
   
• Mala beads, spiritual items, and sacred pieces once opened or worn
   
• Items returned without prior approval or outside the eligible window
   

If your item qualifies:

1. Email gritandgrace.in@gmail.com within 48 hours with your order number and description of the issue
    
2. Attach clear photos or video evidence
    
3. Our team responds within 2–4 business days with next steps
    
4. If approved, return instructions and a shipping address will be provided
    
5. Customers are responsible for secure packaging; Grit and Grace is not liable for damage during return transit
    

• Once the returned item is received and inspected, refunds are issued via the original payment method
   
• Allow 5–10 business days for processing
   
• Refund types may include:
   
  • Full refund (e.g., cancellations before dispatch)
     
  • Partial refund (if product value is partially affected)
     
  • Store credit or gift card (mutual agreement)
     
• Shipping fees are non-refundable, unless the return is due to an error on our part
   

• Orders can be cancelled within 4 hours if not yet processed or dispatched
   
• Custom or personalized orders cannot be cancelled once confirmed
   

• We will coordinate with our shipping partners to track or recover delayed/lost orders
   
• Lost orders are eligible for replacement or full refund
   

• Returns and replacements are offered for India-based orders only
   
• For international customers, contact us before placing an order for clarity on eligibility and support
   

For return requests or questions:
📧 Email: gritandgrace.in@gmail.com
📞 Phone: 7518772805
🌐 Full address & legal details are available on our Contact Us page
🕙 Hours: Monday to Friday, 10 AM – 6 PM (IST)

Every product at Grit and Grace carries our intention, craftsmanship, and energy. While our policies ensure clarity and fairness, we also value the emotional significance of each piece.
Reach out anytime — not just for transactions, but for trust.